Effective Welcome messages for Call centers and IVRs

Platforms for call centers and IVRs offer a variety of types of phone greetings that can be customized according to your business needs. Effective greetings are an integral part of your call center success.

Callers will hear them when they connect with your call center and they will set the tone for all interactions and are therefore directly impact customer satisfaction and loyalty.

These are some of the most common welcome messages that are often used in call centers and IVRs. These are written examples that you can use as templates to correctly edit your messages before recording them or configuring them.

When using ChatCompose, just just need to edit the initial message of a script. And install that script in your phone number. More information at How to build a phone script


To personalize your voice message, you just have to replace the name of your company and adapt it to your particular business.

Welcome on behalf of (your company), at this time we can not assist you, our customer service hours are Monday through Thursday from 9:30 to 19:00 and on Fridays from 9:30 to 15:00, leave your message and your telephone number after hearing the signal and we'll get back to you.

You have contacted (your company name). If you know the extension, dial it, otherwise wait to be answered by an operator.

Thank you for calling (your company name). If you want to speak to the commercial department, please press one. If you want to speak to administration, please press two.

 Thank you for contacting (name of your company), to speak with purchases, dial one, with administration, dial two, with commercial, dial three, or keep waiting to be attended by an operator. Thank you.

You have called (your company name). Press one to contact administration, two to contact commercial and marketing, to speak with an operator press asterisk.

Thank you for calling (your company), please keep waiting, we will assist you in a few moments.

You have called (your company), please wait, we will answer your call in a few moments.

Thank you for calling (your company name), if you know the extension number, please dial it. If you want to place an order or request information on an invoice or shipping, press one. If you need information about a product or brand, press four. To contact the personnel department, press five. If you wish to speak to the operator, please keep waiting.

Thank you for calling customer service for (your company name). We will immediately put you in touch with one of our agents. To improve the quality of this service, we inform you that this call may be recorded. If you wish, you can also contact us through our website (www.yourcompanyname.com) or by sending an email to (info@yourcompanyname.com) and we will respond as soon as possible.

Welcome to (your company name), to speak to sales please press one, to speak to administration press two, to contact our technical assistance service press three. For other questions, please wait, we will answer you shortly.

Welcome to (your company name). Visit us at (www.yourcompanyname.com). If you know the extension number please dial it now, otherwise..

You have contacted (your company name), for english press 1. If you know the extension number, please dial it now.

(Your company name), you are welcome. For quality control, this call can be recorded, for english press 5, for sales dial 1 for commercial dial 2, or dial zero to communicate with an operator

You have contacted (your company name), you have called outside of our business hours, please contact us at (your hours), and we will gladly assist you. For more information please visit our website (www.yourcompanyname.com) or leave your name and contact information and we will gladly call you back

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