There is a growing trend to use business messaging for 'conversational commerce', which allows sales and support teams to respond to customer questions with rich, contextual messages.
This eventually makes transactions easier or keeps current customers satisfied. Chatbots can potentially expand your reach, improve delivery, increase conversions, strengthen security, and at the same time impact on customer satisfaction.
A recent study showed that nine out of ten consumers prefer to use messaging apps to communicate with businesses and to use this opportunity effectively, a good welcome message can provide the boost your business needs to grow even further.
To set the welcome message on your ChatCompose chatbots, go to Install>Web Settings, or set it at the beginning of a script.
Every welcome message should follow this general guidelines:
By using this default message, you can inform the customer, for example, about availability during a holiday period. These types of messages are usually triggered outside of business hours.
Example: We appreciate your visit. During business days, we normally respond from 9 to 5, if you have any questions feel free talk to our bot.
This default message improves customer experience or is helpful in failure situations.
Example: We are having technical difficulties in our (your service). We are doing our best to resolve the issue with the utmost importance and will keep you informed of the situation.
A customer uses an online service and assumes that his account has been updated to receive the latest services from our company.
Example: Dear (Name), Your software has been updated with the most recent version to receive the most current services that our platform offers.
This welcome message belongs to a transactional category. It can be used, for example, to provide updates on a purchased product.
Example: Hello (Name), you recently ordered (this product) from our website. We are happy to inform you that your product is on its way to your doorstep.
If a customer made a doctor's appointment or technical consultation, an appointment update lets the customer know the confirmation or if there are any changes to their appointment.
Example: Dear (Name), your appointment with (Name) is scheduled to take place on the (date and time). We look forward to seeing you and feel free to contact us if you have any questions.